We accept all major credit cards and payments through PayPal for your convenience.
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Is My Information Secure?
Absolutely! Our site is certified Level 1 PCI DSS compliant, an information security standard for handling credit card and debit card information. Additionally, our website is hosted by Shopify, which is also certified Level 1 PCI DSS compliant. [More information here](https://www.shopify.com/pci-compliant).
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Shipping Information:
We ship worldwide with estimated delivery times as follows:
- **USA:** 3-5 business days - **Europe:** 3-7 business days - **Canada:** 5-10 business days - **Australia & Rest of the World:** 10-20 business days
Our print shop operates from two locations: one in the USA and another in Europe. You will receive your prints from the printer closest to you for faster delivery.
International Shipping:
Please note that international shipments may incur customs fees. These fees vary according to each country's customs policy and are based on several factors, including weight, value, and size. Unfortunately, we cannot be responsible for any customs fees.
*No customs fees will apply for orders shipped within the USA and EU countries.*
Thank you for choosing us! If you have any further questions, feel free to reach out.
Final Sale Policy:
Please note that we do not accept returns on any items as all orders are custom printed. This means all sales are final. We encourage you to consider your purchase carefully before placing your order.
Damaged Items:
If your product arrives damaged, we will gladly accept a return within 30 days of receiving your shipment. To initiate a return for a damaged item, please follow these steps: 1. Email us at sales@sisiandseb.art. 2. Include a clear picture of the damaged item in your email before returning it.
Order Didn’t Arrive?
If your order hasn’t arrived, please let us know! Here’s what to do: 1. Check your shipping confirmation to ensure that the shipping address you provided is correct. 2. If the address was incorrect, we can send a replacement to the correct address, but you will need to cover the cost. 3. If the shipping address was correct, please contact us at sales@sisiandseb.art and include your order number, and we will do our best to resolve the issue.
